We know nobody likes missed pick-up and late delivery. We don’t like to see this happen too! So Pgeon teams up with EasyParcel to launch a new courier service, Pgeon Prime which minimize 2-3 delivery days to 1 only! Without a doubt, this could be a fast lane for your delivery.
Starting from 5th July 2019, head over to EasyParcel and choose Pgeon Prime as your courier service to enjoy Pick-Up and Next Day Delivery GUARANTEED from us! If you encountered any missed pick-up or late delivery, we’ll compensate you a FREE Pgeon shipment.
The most important part is – we still remain our affordable price from RM5.50 nett (depends on your selected top up package) for shipment sent between Selangor, Penang and Johor (subject to postcode availability). Fret not, if you away from Selangor, Penang and Johor, we are coming to your area soon!
Book Pgeon Prime and complete all parcel details.
Attach the printed air waybill on your parcel
Get ready! Our Pgeon Hero is on his way to pick-up your parcel.
What is Pgeon Prime?
Pgeon Prime GUARANTEES successful pick-up and next day delivery, or your next shipment will be FREE!
Is Pgeon Prime available in my location?
Pgeon Prime is available for shipment delivered within Penang and Johor only.
How may days does it take for my parcel to be delivered?
Pgeon Prime guarantees next day delivery for your shipment, or your next Pgeon shipment will be on us!
Is pick up and delivery available everyday for Pgeon Prime service?
Pick-up service is available from Monday to Friday only, however Next-Day Delivery is available six days a week most days of the year, with limited availability on certain holidays and high-volume shopping days including public holidays.
What is the cut-off time for Pgeon Prime order?
You must place the order before 7:00AM to enjoy same-day pick-up and next-day delivery.
How to claim for FREE Pgeon shipment if I encountered missed pick-up or late delivery?
If our Pgeon Hero did not attempt to pick up your parcel on the agreed date or we miss our promised delivery date, just send in your tracking number to EasyParcel support team at [email protected] with a note of “missed collection” or “late delivery” within 7 days to enjoy timely support from our support team.
- For Pgeon Prime, you’ll be given a free Pgeon Delivery shipment up to 5kg if we miss our promised pick up and next day delivery on the agreed date.
- For missed pick up or late delivery, you have to report to customer support team via [email protected] within 7 working days to claim for free shipment.
- The following requirements must be met to qualify for this guarantee:-
– Pgeon Prime is selected as the service.
– Receiver address is the correct address.
– Pgeon Prime guaranteed next day delivery compensation:-
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe flood. Also, delivery scans might be inaccurate.
- An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
- You shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of courier vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.
- We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.