Pgeon never main-main with you all. We always strive to make all your wishes come true by providing a better, faster and cheaper service.
New month comes with new promotion and excitement! Starting from 3rd October 2019, book Pgeon Prime for same state delivery at RM5, while as low as RM5.50 for interstate delivery at EasyParcel! By choosing Pgeon Prime, we guarantees sucessful pick-up on your scheduled date and next business day delivery. Please bear in mind that Pgeon Prime is exclusively for EasyParcel users only. You may refer to the table below for the new promo rate of Pgeon Prime.
How To Pgeon Prime
Book Pgeon Prime and complete all parcel details.
Attach the printed air waybill on your parcel.
Get ready! Our Pgeon Hero is on his way to pick-up your parcel.
What is Pgeon Prime?
Pgeon Prime GUARANTEES successful pick-up and next day delivery, or your next shipment will be FREE!
Is Pgeon Prime available in my location?
Pgeon Prime is available for shipment delivered within Penang, KL/Selangor and Johor only.
How may days does it take for my parcel to be delivered?
Pgeon Prime guarantees next day delivery for your shipment, or your next Pgeon shipment will be on us!
Is pick up and delivery available everyday for Pgeon Prime service?
Pick-up service is available from Monday to Friday only, however Next-Day Delivery is available six days a week most days of the year, with limited availability on certain holidays and high-volume shopping days including public holidays.
What is the cut-off time for Pgeon Prime order?
You must place the order before 1:00PM to enjoy same-day pick-up and next-day delivery.
How to claim for FREE Pgeon shipment if I encountered missed pick-up or late delivery?
If our Pgeon Hero did not attempt to pick up your parcel on the agreed date or we miss our promised delivery date, just send in your tracking number to EasyParcel support team at [email protected] with a note of “missed collection” or “late delivery” within 7 working days to enjoy timely support from our support team.
- For Pgeon Prime, you’ll be given a free Pgeon Delivery shipment up to 5kg if we miss our promised pick up and next day delivery on the agreed date.
- For missed pick up or late delivery, you have to report to customer support team via [email protected] within 7 working days to claim for free shipment.
- The following requirements must be met to qualify for this guarantee:-
– Pgeon Prime is selected as the service.
– Receiver address is the correct address.
– Pgeon Prime guaranteed next day delivery compensation:-
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe flood. Also, delivery scans might be inaccurate.
- An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
- You shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of courier vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.
- We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.